I booked a trip for a travel companion and she didn't make the flight. According to the guide when you book a trip the cost is deducted from your pay check. I'm trying to figure out how to get a refund for this unused booked trip. The travel guide says to go to United.com/Reservations/refund. I did that and it's not real apparent how an employee gets a refund for unused travel. Does anyone know how I can go about getting a refund for the unused travel? Thanks in advance!