Surface 3 Common Issues and Solutions Thread

Discussion in 'The Pipe' started by metallifan33, Aug 22, 2015.

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  1. Nov 24, 2015 #281

    jacburn

    jacburn

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    FYI, the CA i was just flying with shows no updates available under the Windows updates. He does not have the new jepps and we compared updates and he was missing more than one update that I had in my list. It's time to call SKW IT if you don't have the newest jepps or your windows still takes a couple of touches to get your apps open.
     
  2. Nov 24, 2015 #282

    Rob Munson

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    I had to call IT and they manually updated my Jepp app.
     
  3. Dec 24, 2015 #283

    Zero-G

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    Any ideas how to update the Antivirus software on these things?
     
  4. Dec 24, 2015 #284

    balsone

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    The windows defender definitions update when you do windows updates.
     
  5. Jan 7, 2016 #285

    Zeus

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    So, microsoft edge in NOT one of the supported browsers, How are we supposed to complete the cbt's on the tablet? Just curious.
     
  6. Jan 7, 2016 #286

    jacburn

    jacburn

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    Your surface came with Internet Explorer. I think that one is a supported browser.
     
  7. Jan 7, 2016 #287

    Zeus

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    Ha! Found it! What would I do without you? (rhetorical question) thanks brother!!
     
  8. Jan 8, 2016 #288

    Wildcat

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    FWIW. I did the CBT in edge. Wasn't ideal, but i got it done.
     
  9. Jan 20, 2016 #289

    Frick'nFrack

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    Report: Microsoft recalling overheating Surface Pro chargers

    Link removed ... Does not affect regular Surface devices

    Sent from my iPad using Tapatalk
     
    Last edited: Jan 20, 2016
  10. Jan 20, 2016 #290

    ExecNav

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    Does the recall affect the Surface 3 charger?
     
  11. Jan 20, 2016 #291

    jacburn

    jacburn

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    Our Surface 3 is not a pro. The pro charger does not plug into the surface. It only clings onto the side by a magnet.
     
  12. Jan 20, 2016 #292

    ShoreFly

    ShoreFly

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    I found a cable on Amazon that let's you know when the Surface is fully charged, $9.
    I usually don't like to pay out-of-pocket for stuff like this, but I use it elsewhere also....works great!

    http://amzn.com/B010MFAUTI

    View attachment 4306
     
  13. Jan 26, 2016 #293

    ElBow513

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    I commute on United A320's often but can't figure out how to get the streaming movies to play on my surface. Has anyone had any luck with this? It always says i need to install the plugin
     
  14. Jan 26, 2016 #294

    scotts

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    Maybe Flash? Some things can't be done on our Surface due to being locked down by Skywest IT. Are you using Edge or IE?
    Does anyone else who has tried this know which plugin is needed? I haven't yet tried to do this on a United flight but would like to know.
     
  15. Jan 26, 2016 #295

    lap

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    I haven't been able to figure it out either.
     
  16. Jan 27, 2016 #296

    scotts

    scotts

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    I installed the United app from the ms app store. It is merely a portal to the United website. You won't be able to access entertainment through that. Several reviews of this " app" mention this shortcoming.
     
  17. Jan 27, 2016 #297

    Frick'nFrack

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    No problems this morning on a ShuttleAmerica commute
    [​IMG]
    [​IMG]
     
    Last edited: Jan 27, 2016
  18. Feb 1, 2016 #298

    jayhwkpilot

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    Use Web browser. Go to unitedwifi.com.
    No problems on skywest crj 700.
     
  19. Feb 1, 2016 #299

    scotts

    scotts

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    Just my experience here. I bought one of these cables and have been trying to use it for the last week or so on my Surface. Sometimes, it would work briefly. Most of the time, it wouldn't show any charge activity when first connected. The light at the plug would change from blue to red but the Surface power status dialogue would display "not charging." If I pushed the power button to put it to sleep and then brought it back, it would show it was charging. Then after a minute or two it would stop.

    Finally I bought a USB power tester. It's a Drok model YB26VA. I attached it to my USB power brick (Aukey model PA-T1) and when I use the Lightning Data Cable, it reports less than 1 amp. When I switch to a different USB cable, it reports 2.5 amps. So, apparently, the Lightning cable is somehow not delivering a normal amperage to the Surface. I can't say for sure, but perhaps the light feature is the cause of this. Again, just my experience. I've given up on using the Lightning cable.
     
    Last edited: Feb 1, 2016
  20. Feb 2, 2016 #300

    Left Coast

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    I know we got a message a while back about losing the Internet connection after doing a Microsoft update. Anyone remember how to fix that?
     

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