New Worst Hotel: ORF Radisson

Help Support The Pipe:

Time2Spare

Well-Known Member
Joined
Sep 8, 2004
Messages
2,417
Happy Camper if you're reading this:

Our new worst hotel is the Radisson downtown Norfolk. I had a long overnight there that just ended and it was truly disgraceful. I'll begin with the usual complaints:

1. 40 minute wait for van at midnight, front desk called twice, each time we were told "on his way, should be 20 minutes or less" Liars.

2. Supposed wireless high speed internet in each room did not work despite me calling front desk three times to ask them to fix it. Each time they assured me it would only take a "simple reset" to fix.

3. My room (room 626) was literally filthy. If I had paid any attention when I checked in at 1am I would have demanded another room. When I woke up this morning I was appaled by mold stained ceiling tiles, moldy bathroom, wallpaper falling off wall, filthy dirty carpeting with stains everywhere (yuk!)

4. The hotel is across the street from the projects. They told us not to walk down the street. Ghetto. Drug dealers on the corners when I looked out my window at 9am.

Now for the unusual complaints:

1. My FO and I had breakfast this morning. $8.95 "buffet" that was actually not a buffet at all. They gave you a menu with about 4 things on it and they brought it to you. After I ate my bowl of oatmeal, I decided for $8.95 I would eat something else so I got a mini box of special K cereal they had on a ledge. The hostess asked me what kind of milk I wanted, and brought me a small carton of skim. While my FO and I were talking (and me not really paying attention) I poured the milk onto the cereal and took a bite. Rancid, spoiled, clumpy milk. How nice. After spitting it out I complained to the hostess and she said she was "really sorry". Still gave me the $8.95 bill for my bowl of oatmeal and one bite of rancid special K.

2. They have a crew lounge on the 6th floor, which when we checked in, they said they'd have some coffee and breakfast items for us. So after paying my breakfast bill I decided to try and get something for my troubles and wandered into the crew lounge in room 600. They had a fruit bowl on the table with oranges and apples - I went over to get an orange, picked it up, and got moldy slime on my hand. That's right, all the "complimentary breakfast items" were moldy, disgusting, furry fruit.

3. Disgusted by all this I went to take a shower. No hot water. Zip. I called the front desk to complain, they said it might be due to the construction ongoing at the hotel and "just wait a while, it will be back"

This hotel is a disgrace, everyone. If you have had a similar experience, please chime in. I, for one, would rather go back the the ghetto doubletree than stay at this Radisson ever again.

T2S

p.s. Yes, I am sending this to the hotel committee.
 

captainChet

Well-Known Member
Joined
Mar 19, 2005
Messages
1,545
I do hope you email him this report as well as posting it here. He will look into it and do something if others have the same experience.
 

CO777-200ER

Well-Known Member
Joined
Sep 6, 2008
Messages
102
Oh hell no! filthy rooms and no hot water!? I just hope crew scheduling does not send me here on my next 4 days of reserve!
 

Paul Rosenberg

Well-Known Member
Joined
Apr 15, 2003
Messages
155
I truly can feel your frustration ... you have some sound complaints.

But ... I must admit, this hotel is INSANELY better than the old ghetto-tree mall hotel that we used to stay at.

I got stranded in ORF for 3 nights during hurricane IKE ... and I had no complaints. Here are a few of my personal suggestions to make your stay more enjoyable.

The hotel offers FREE access to the Gold's gym down the street. If you haven't been to this gym yet, you are passing up the best opportunity in the system !!! It is a BRAND new gym with top of the line equipment. Even the building itself is cool. It is an old brick warehouse with an internal timber frame ... not your typical sterile gym environment.

Just 3 blocks away from the hotel is Granby street ... tons of restaurants and bars.

Just behind Granby street is Boush street ... there is a marketplace grocery store there that has everything you could want ... especially a WALK-IN BEER COOLER !!!

As for the locals ... they are actually really nice. During my numerous stays to ORF, I have walked extensively throughout the downtown area. I have been pleasantly surprised by the warm greetings that the locals shared ... and not a single one has ever asked for money.
 

Guardguy

Well-Known Member
Joined
Jun 18, 2005
Messages
3,322
Sounds like McAllen Howard Johnson, sitting in my room right now afraid to touch anything, no food, no booze, this place is discraceful and yet 8 hotels between here and airport that are close to food, booze and other ammenaties??
Thanks for the Norfolk FYI, will now aviod it. My first complaint, who do I email???
 

Alter Ego

Well-Known Member
Joined
May 30, 2008
Messages
2,334
I must admit, this hotel is INSANELY better than the old ghetto-tree mall hotel that we used to stay at.
I agree with you on this. I think T2S may have just been there at one of those times when nothing seems to go right.
I used the 6th floor crew lounge and was very happy. Besides the widescreen HDTV, there was hot coffee and fresh (not furry) fruit. There is also a computer in there with a printer. We did not wait at all for the van, and the front desk staff was very friendly. The Gold's Gym that we get free access to absolutely rocks! Don't be deterred by looking out of the front windows of the hotel and seeing run-down apts. Go outside, walk around back, and downtown is 3 blocks away. Tons of restaurants, cafes, sports bars etc. all within a very short walk.
I would never, ever leave this hotel to go back to the Doubletree ghetto mall, this Radisson is 100 times better.
 

DUNNTPA

Well-Known Member
Joined
Dec 31, 2006
Messages
907
T2S,

Man I could not agree with you more. The ORF Radisson is a s$it hole! I also stayed on the 6th floor recently and the room was filthy, paint peeling, mold around the grout line in the tub, low water pressure, luke warm water. The wireless internet was a joke, it never worked. I talked to the manager and was assured that there was a seperate router in the crew room. I asked what crew room? We were never told of this place when we checked in. I was also given the same line of horse s$hit about the wireless simply needed to be reset. It simply doesnt' work and they know it. I called Josh directly and voiced my complaints and filed an official complaint with the hotel committee. If you have any complaints with this $hit hole, then I urge you to file the complaint, as nothing can be changed if you don't let them know. I too would love to go back to the Doubletree, at least the floors were clean when you had to hit the deck because of stray bullets. LOL
 

VH

Well-Known Member
Joined
Nov 27, 2006
Messages
1,157
When I stayed there last month, the wireless worked fine in my room. We took a short walk and found a nice ethnic restaurant for lunch. It's not that bad.
 

JAXpilot

Well-Known Member
Joined
Feb 20, 2006
Messages
78
I typically tried to avoid Radisson all together, anywhere...but then again, I don't like the sleep number bed. And I also think that the tidewater part of VA could fall off in to the ocean and I wouldn't miss it one bit. Oh well, don't have to worry about it till at least next October.
 

stultus

Well-Known Member
Joined
Dec 16, 2005
Messages
331
Happy Camper if you're reading this:

1. 40 minute wait for van at midnight, front desk called twice, each time we were told "on his way, should be 20 minutes or less" Liars.

T2S

p.s. Yes, I am sending this to the hotel committee.
Why are you waiting for a van for 40 minutes, when at 31 minutes you can be in a free taxi?

At least they have internet access, even if it is intermittent like in the EWR crew room.

I like the crew room here, it's much more than most hotels do for us and the fruit was fine when I was there and I believe they had some other stuff in there as well.

The free Golds Gym down the street is THE BEST GYM ACESS WE HAVE on the road.

While I agree that this isn't the best hotel in the system it does have some good points an the neighborhood is MUCH better than our old hotel and did I mention they give us complimentary access to an awesome gym.
 

SpatialD

Well-Known Member
Joined
Dec 19, 2005
Messages
2,951
Overall, the hotel committee has been doing a pretty good job fixing problems lately imo, so everyone be sure to speak up when appropriate.

You definitely should have been in a cab after 30 minutes. There's no better way to make sure a problem gets fixed than to make somebody pay for it. When we wait past 30 for the van we're just masking the problem, no matter how much we bitch about it to each other or even some kid at the hotel desk afterward.

My experience with this hotel has been hit and miss. Last time I was there though, it was a lot like you describe - filthy and the restaurant was appalling, although I don't even remember all the problems I had now. It was just on the border of my threshold for sending in a complaint. I wish I had done so now that I see it wasn't just an isolated bad day for the ORF Radisson. I haven't been too impressed with Norfolk in general really, but surely there are better options a little further away from the ghetto - even if the whole place is more or less a ghetto.

BTW, I never really had a bad experience at the ghetto tree hotel/mall. Yes, it's a cultural adventure, but they still give you a cookie and the bartender was friendly and the whole hotel at a mall idea actually makes a lot of sense. Plus, one time I was there and they had 3 or 4 of those really expensive tour buses in the parking lot. I was thinking maybe the Rolling Stones or somebody like that was in town. Asked the van driver and he said it was Barney and his entourage - who knew? That's one pimped out purple dinosaur, yo.
 
Last edited:

Captain CAVEMAN!

Well-Known Member
Joined
Jan 25, 2007
Messages
1,454
Norfolk isn't ALL bad, but the hotel committee could put you in better parts of town. Military Circle is a high risk area, but downtown Norfolk is not the greatest (too close to Portsmouth).

For the long layovers - Virginia Beach is just 5 more minutes from the airport than downtown Norfolk, and along the beach is a long line of hotels and restaurants, and even has good nightlife in a better area. It is pretty much the spot we hit nightly as locals - and they have free trolleys up and down Atlantic Ave to hit all the best places.

At least in the off season, I would think ORF hotels would be happy to have consistent business. Good reviews online for these places.

Sheraton Oceanfront
Holiday Inn Oceanside
Wyndham Hotel & Resort
 
Last edited:

littleagnes99

Well-Known Member
Joined
Jun 21, 2005
Messages
690
Just had this overnight. No hot water, internet sucks, filthy room, and best of all the projects across the street.
 

SpatialD

Well-Known Member
Joined
Dec 19, 2005
Messages
2,951
Recall the hotel cmte. is polling to find out which are the five worst in the system. ORF was number one on my list. Send them an email with your list.
 

sdpilot

Well-Known Member
Joined
Jul 28, 2006
Messages
121
The gym is awesome. Not that far of a run to get to the waterfront either. I guess if you are looking to stay in your room and use high speed internet then it would suck. I didn't think it was all that bad, had it two nights in a row last week and the mall about 3 blocks away is nice. Has all the regular mall restaurants and is actually nice for that area. Felt safe except for when I was running to the gym which is about .6 miles away, saw a drug deal go down! haha. Oh well.

The downside would be that it definitely needs new carpet in the rooms. That was pretty nasty. The ceiling was showing some signs of mold as someone else mentioned. The bed was good, internet worked (maybe not fast enough for you guys playing video games or watching porn, but it worked), and crew room has coffee in the morning.
 

iBuyHouses

Well-Known Member
Joined
Apr 15, 2003
Messages
1,031
You guys are incorrect about the "free" taxi. We are entitled to take a cab after 30 minutes, but the hotel is NOT required to pay for it. If you can't bluff them into paying for it, then someone on the crew does (i.e. the CA). Then that person has to file a pay claim and wait to get his money back. I, for one, find it easier to wait a few more minutes than deal with all that hassle. The problem is, that the hotels always lie to you. If the would flat out say that the van will be 30 minutes away, then it is easier to just say OK we are taking a cab and try to bluff them into thinking that THEY have to pay for it.

The only way to fix this is to get the contract changed to reflect that the hotels must pay for the cab.
 

SF3Flyer

Well-Known Member
Joined
Jul 15, 2004
Messages
5,808
You guys are incorrect about the "free" taxi. We are entitled to take a cab after 30 minutes, but the hotel is NOT required to pay for it. If you can't bluff them into paying for it, then someone on the crew does (i.e. the CA). Then that person has to file a pay claim and wait to get his money back. I, for one, find it easier to wait a few more minutes than deal with all that hassle. The problem is, that the hotels always lie to you. If the would flat out say that the van will be 30 minutes away, then it is easier to just say OK we are taking a cab and try to bluff them into thinking that THEY have to pay for it.

The only way to fix this is to get the contract changed to reflect that the hotels must pay for the cab.
I recall GS saying in a recent VM that when you submit an expense report for a cab, please put the reason why. The company then follows up with the hotel as to why the van wasn't there. Sure, it takes a little effort to pay for a cab and wait for reimbursement, but the only way the hotels will change is when the company is banging down their door for the money. I think GS said that the company will go after the hotel to get the money back. They are contracted to provide transportation for the crews within a reasonable amount of time. Let the accountants haggle over the money. It's best not to create a scene in the lobby.

I agree with an earlier poster...no one should be waiting 40+ minutes for the van. I for one am a 30 minute guy if anyone ever flies with me. The best feeling is when the cab is pulling away right as the hotel van shows up.
 

Latest posts

Top