You've had bad luck. I've never had to wait more than about ten minutes. Probably depends on what time you get in for the overnight. Although I will agree that this hotel isn't my favorite. Rooms are nice but no free Internet even in the business center and the van stops at that other hotel in the morning and never even picks anyone else up. That hotel has their own vans anyhow, what's the deal?DCA Sucks
Now with dump in PHL taken care of next on the list to change: MKE.
Fine for a short overnight but getting in at 0830 in the morning on that CLE pairing, we need to be downtown!