Sounds like a complete mess. I had to deal with something like that with TDY deadheads last year. As long as someone is doing all he can to get listed and checked in the night/morning before I have no problem with that. Sometimes CS makes it a lot harder than it should be. I have a problem with the people who just show up and assume they'll be listed and try to check in at the gate or even at the airport 45 minutes before the flight leaves (if there are such people).
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