Originally Posted by Hansel Sanchez

The key to their success is a management team that thinks ahead, that cares about their employees. The most fundamental principle which has been forgotten in our industry...”the airline takes care of their employees, the employees take care of their customers, the customers take care of the stock holders”.

The problem with other airlines is that they try to take care of their investors first and foremost, no matter what the outcome might be to their workforce or their product. Southwest will always be successful because of their culture, not because of their hedges or any other cost saving tactic.