Quote:
Originally Posted by D-Luv
Really, Southwest's service isn't any worse than any other airline and their ontime percentage is pretty good. Compare them to American, LAX to SAT - no pillows or blankets on either, drinks on both, Southwest is more likley to get you there on time - plus it's not like they've been "free" latley if you've looked at their prices.
Plus I know my Dad's used them for business travel where they've been the only direct flight in a market, and he/his company won't go international on US airlines because the service is subpar (I just got to watch him talk to his travel person because a flight he was on got delayed so he needed a new way to get to India, and it was pretty funny watching him say no to CAL and NWA) - so they are pretty picky. I guess the point I'm making is that when they have to best schedule or are the only dirrect flight (and they are to alot of airports) even the pickiest people will hop on SWA.
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Who said anything about bad service?
I guess the question is, is your dad the average Soutwest passenger? Does the typical Southwest passenger often choose to not go slumming to Europe or Asia on a US carrier?
The question I asked is do you think flying is going to become just too expensive a luxury again for the large majority of Americans? If so, Southwest will need to reinvent what they do and/or who they serve.