A good friend of mine used to work in the Houston corporate office and would speak at length at their commitment to customer service and how they concerned they were with their scores with JD Power.
Another friend was having an issue with drainage in his backyard so Miss Lennar gave a couple of names to drop to the warranty guy to get some resolution (as in..."What's it going to take to get this done? A letter to <city president> or <regional president>?"). Things were done within two days....
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